Privacy policy

Updated: May 12, 2016

Metro Transit, Inc., dba Lync Transportations (“We” or “Us”), the owner of the Lync a Ride Driver app and related platform and the Lync a Ride Passenger app and related platform (collectively, the “App”), respects the privacy of everyone who uses App (“you” or “Users”). This Privacy Policy explains how we collect, process, and store your personal information.

Introduction

We provide a communication platform to connect and match persons who are in need of transportation (“Customers”) with persons who are offering to provide transportation (“Drivers”) through the App (collectively, the “Service"). The Service we offer expressly does not include any transportation or delivery (including moving or hauling) services; we only provide the Service as defined above.

By installing, using or otherwise accessing the App and/or Service, you acknowledge that you accept the practices and policies outlined in this Privacy Policy. Your use of the App and/or Service, and any dispute over privacy, is subject to this Privacy Policy, our Terms of Service (“Terms”), including their applicable limitations on damages and the resolution of disputes, and our Driver Agreement (if applicable). The Terms and the Driver Agreement are incorporated by reference into this Privacy Policy. If you do not agree to this Privacy Policy, the Terms of Service, or the Driver Agreement (if applicable), please do not use the App and/or Service.

We may revise and change this Privacy Policy and the ways in which we collect, use and disclose personal information. Please check back here frequently to review the latest version of this policy.

Privacy

This Privacy Policy explains how we collect, process, and store your personal information. Specifically, this Privacy Policy will address:

1. What Information We Collect About You

2. How We Use the Information We Collect

3. How We Share the Information We Collect

4. How We Protect Your Information

5. Third-Parties

6. Third-Party Links

7. User Content

8. Fair Information Practices Compliance

9. Access to Your Personal Information

10. Do Not Track Signals and Minors

11. Contact Us

12. Changes to This Policy

We may revise and change this policy and the ways in which we collect, use and disclose personal information. Please check back here frequently to review the latest version of this policy.

1. What Information We Collect About You

The information we may collect about you is described in this section, and includes data related to your account registration, payment, and security, such as your email address and credit card information, as well as information you provide us with voluntarily, such as your telephone number and address (collectively, the “Personal Information”). We may collect Personal Information directly from you, from third parties, or automatically through your use of the App and Service.

Information We Collect Directly.

If you wish to use the App and Service, we require you to provide us with your email address, credit card information, bank account information (in the case of Drivers), driving history (in the case of Drivers), driver's license number (in the case of Drivers) and telephone number.
We use the GPS location service through your mobile carrier or computer device to help us determine your location. We collect this information and use it to assist in providing the Service.
We collect information which you enter directly into the App, including your name, and your location.
Should you choose to directly contact us, we will collect your name and any contact information you may provide us with.

Information We Collect Automatically.

We automatically collect analytic information related to how users use the App and the Service on an aggregate and anonymous basis. We may use Google Analytics to collect this information.

Information We Collect Passively.

We use cookies and other tracking mechanisms to do such things as track information about your use of the App and the Service on an aggregate and anonymous basis so that we may recognize you and your device and improve the Service.

Cookies in General.

A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your computer or mobile device from the App or our website, and is stored in your computer or mobile device. For instance, cookies help us understand your preferences based on your previous or current Lync a Ride activity, which enables us to provide you with a better customer service experience. We also use cookies to help us compile aggregate data about our website's traffic and interaction with the App so that we can offer better experiences and tools in the future. You can choose to have your computer or device warn you each time a cookie is being sent, or you can choose to turn off all cookies. If you turn off all cookies, some features of the App and Service will be disabled, and as such, your experience with the App and Service may be impacted.

Third-Party Cookies.

We may also engage third parties (the “Third Parties”) to track and analyze data from the App and the Service. In this case, we will use the data collected by the Third Parties to help us administer and improve the quality of the App and the Service, and to analyze usage. The Third Parties may use cookies (the “Third Parties’ Cookies”) to assist us in offering the App and the Service.

2. How We Use The Information We Collect

We use the Personal Information we gather about you for any or all of the following reasons:

To provide the App and the Service; to communicate with you about the App and the Service or changes to the Terms and this Privacy Policy; to respond to inquiries; and for other customer support purposes.
To personalize and customize the App and the Service to better suit your preferences, to offer personalized help and instructions, and to otherwise improve your experiences with the App and the Service.
For marketing and promotional purposes. We may collect Personal Information about you to send you special offers and promotions, or to otherwise contact you about products or information we think may be of interest. You may opt out of these offers and promotions by emailing us at the email address listed below. We will never sell your Personal Information to third parties.
To improve the App and the Service.

3. How We Share Your Information

We may disclose the Personal Information that it collects in the ways described above, and to comply with the law, and to protect us and other users of the App and Service. For example, we may share information with:

Third-Party Providers. To help run the App and Service, we may disclose the Personal Information we collect from you to third-party vendors, service providers, contractors, or agents.
Business Mergers. If we are bought out by or merged with another company, or we are involved in a bankruptcy proceeding, we may transfer the Personal Information we have collected from you to the other company.
In Response to Legal Process. We may disclose the Personal Information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process.
To Protect Us and Others. We reserve the right to disclose Personal Information gathered from you if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of the Terms or this Privacy Policy, or in the course of litigation which we are a party.
Aggregate and De-Identified Information. We reserve the right to share aggregate or de-identified information about its users with third parties for marketing, advertising, research, product development or similar purposes.

4. How We Protect Your Information

We want to make sure that your Personal Information is properly protected. We implement a variety of security measures to protect your Personal Information. However, please be aware that despite our best efforts, no data security measures can guarantee 100% security. You must take steps to protect against unauthorized access to your password, phone, and computer by, among other things, keeping your username and password private. You agree that we are not responsible for lost, stolen, or compromised passwords or for any activity via unauthorized password activity.

5. Third-Parties

We may use several third-party services and applications to help run the App and Service, evaluate usage of the App and Service, improve the App and Service, and customize user experiences. These entities may use cookies and Personal Information shared in the manner described in their own Privacy Policy to perform their services. These third parties include software developers to improve and run the App and Services, secure credit card and e-commerce processing, account analytics, and storage and security companies.

6. Third-Party Links

The App may contain links to third-party websites and/or applications (the “Third-Party Links). Any access to and use of such Third-Party Links is not governed by this Privacy Policy, but instead is governed by the privacy policies of those Third-Party Links. We are not responsible for the information practices of such Third-Party Links.

7. User Content

If you post content using the App and Service, all of the information that you post will be made available to the public. We cannot prevent such information from being used in a manner that may violate this Privacy Policy, the law, or your personal privacy. As a result, you should never post any sensitive information using the App and the Service that you are not comfortable sharing with the public. We are not liable to you or any other person for any content or information you post using the App and the Service, or the use or disclosure of such content or information by other users or third parties.

8. Fair Information Practices Compliance

If a breach of data occurs with our App, we will notify you via email within thirty (30) business days of discovering the breach.

9. Access to Your Personal Information

You may modify the Personal Information that you have submitted by logging into your account and updating your information. You can also call us at the number listed below, or email us at the address listed below, and we will assist you with modifying and/or accessing your Personal Information.

10. Do Not Track Signals and Minors

We do not respond to Do Not Track Signals. If you have question regarding our policy, please contact us at the email address listed below.

The App and the Service are for those over the age of 18. We do not knowingly collect or solicit any information from anyone under the age of 13. The App and Service and their respective features are not directed at children under the age of 13.